Security & Compliance

Introduction

MediaLab is fully committed to security and ensuring your media (and other data) stays safe and that you keep control. We employ industry standards and best practices to ensure our services can be relied upon by customers worldwide.

Vulnerability Disclosure Policy

MediaLab maintains a public Vulnerability Disclosure Policy.

We take vulnerability disclosures extremely seriously. Once disclosures are received, we will respond to your report promptly, and work with you to understand and validate your report. We will work to remediate discovered vulnerabilities in a timely manner, within our operational constraints.

Compliance

GDPR / CCPA

MediaLab is developed to comply with all requirements stated by the GDPR and the CCPA.

MediaLab is a Dutch registered company and is registered with the Dutch Chambers of Commerce (Kamer van Koophandel) (52696308).

Corporate Security

Security Policies

MediaLab maintains a comprehensive set of documented Security Policies in our Information Security Management System.

Our policies are designed in accordance with ISO 27001 and are updated on an ongoing basis and reviewed annually.

Enterprise customers with special compliance requirements can request access to a more detailed overview of these policies from their Account Manager.

Incident Response

MediaLab maintains a public status page at https://status.medialab.co which reports on operational issues and scheduled maintenance.

Users can subscribe to updates from the status page. Operational issues will also be communicated through the MediaLab application with a status widget.