[{"data":1,"prerenderedAt":523},["ShallowReactive",2],{"support-article-/support/medialab-connect":3,"support-nav-articles":88,"support-search-articles":420},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":75,"date":76,"description":68,"extension":77,"featured":78,"image":7,"meta":79,"navigation":81,"path":82,"readTime":7,"seo":83,"sitemap":84,"stem":85,"subcategory":86,"tag":7,"__hash__":87},"content/support/medialab-connect.md","MediaLab Connect","MediaLab Team",null,{"type":9,"value":10,"toc":67},"minimark",[11,16,20,23,27,49,53,56],[12,13,15],"h3",{"id":14},"what-is-medialab-connect","What is MediaLab Connect",[17,18,19],"p",{},"MediaLab Connect is MediaLab’s desktop application for Windows, macOS, and Linux. It is designed to give you a faster,\nmore reliable, and more flexible way to work with your media outside the browser. Connect streamlines uploads,\ndownloads, and watch folder automation, making MediaLab easier to integrate into your daily workflows.",[17,21,22],{},"Since its launch in 2023, Connect has been continuously improved with new features such as watch folder support,\nadvanced download management, and the ability to push files directly from MediaLab.",[12,24,26],{"id":25},"benefits-of-using-medialab-connect","Benefits of Using MediaLab Connect",[28,29,30,34,37,40,43,46],"ul",{},[31,32,33],"li",{},"Seamless uploads – Use watch folders to automatically upload media from your computer or storage device into MediaLab,\neven supporting full folder structures.",[31,35,36],{},"Reliable downloads – Manage your downloads with a queue system that allows pausing, resuming, and overwriting existing\nfiles. Folder support and integrity checks ensure your files arrive complete and organized.",[31,38,39],{},"Push files to MediaLab – Transfer media directly from MediaLab to your desktop environment or external storage, with\nfile validation for added reliability.",[31,41,42],{},"Automation & history management – Automatically clear upload and download histories and keep your workspace organized.",[31,44,45],{},"Cross-platform support – Available for Windows, macOS, and Linux, with features continuously updated based on user\nfeedback.",[31,47,48],{},"Time-saving workflows – No need to rely solely on browser-based actions — Connect integrates into your file system,\nmaking uploads and downloads faster and more intuitive.",[12,50,52],{"id":51},"who-should-use-connect","Who Should Use Connect",[17,54,55],{},"Connect is especially useful for teams handling large files, frequent uploads, or automated workflows. For example:",[28,57,58,61,64],{},[31,59,60],{},"Editors sending large video projects into MediaLab.",[31,62,63],{},"Broadcasters managing folder-based imports.",[31,65,66],{},"Teams that need stable, resumable downloads with audit history.",{"title":68,"searchDepth":69,"depth":69,"links":70},"",2,[71,73,74],{"id":14,"depth":72,"text":15},3,{"id":25,"depth":72,"text":26},{"id":51,"depth":72,"text":52},"onboarding","2025-11-04","md",false,{"socialmedia":80},{"title":5,"description":68,"image":68,"url":68},true,"/support/medialab-connect",{"title":5,"description":68},{"loc":82},"support/medialab-connect","desktop-app","stWJeNqB2pw58DUJleppYFwL6eZuFWL11vFcU0Pxykc",[89,94,97,102,106,111,115,118,122,125,129,132,135,138,142,146,150,153,156,159,162,165,168,172,176,179,182,185,188,192,195,199,202,206,210,213,217,220,224,227,230,233,236,239,242,243,246,249,252,255,259,263,267,270,273,277,281,284,288,291,294,297,300,303,306,309,312,315,318,321,324,327,330,333,336,339,342,345,348,351,354,357,360,363,366,369,372,375,378,381,384,387,390,393,396,399,402,405,408,411,414,417],{"path":90,"title":91,"category":92,"subcategory":93},"/support/adding-a-personal-signature","Adding a personal signature","account","branding",{"path":95,"title":96,"category":92,"subcategory":93},"/support/adding-a-watermark","Adding a watermark",{"path":98,"title":99,"category":100,"subcategory":101},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","core","metadata",{"path":103,"title":104,"category":100,"subcategory":105},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":107,"title":108,"category":109,"subcategory":110},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues","troubleshooting","integration",{"path":112,"title":113,"category":92,"subcategory":114},"/support/automatic-login-for-users","Automatic login for users","user-management",{"path":116,"title":117,"category":100,"subcategory":101},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":119,"title":120,"category":100,"subcategory":121},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":123,"title":124,"category":92,"subcategory":93},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":126,"title":127,"category":100,"subcategory":128},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":130,"title":131,"category":100,"subcategory":121},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":133,"title":134,"category":109,"subcategory":110},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":136,"title":137,"category":100,"subcategory":105},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":139,"title":140,"category":100,"subcategory":141},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":143,"title":144,"category":75,"subcategory":145},"/support/comments-collaboration-tools","Comments and collaboration tools","user-guide",{"path":147,"title":148,"category":92,"subcategory":149},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":151,"title":152,"category":100,"subcategory":105},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":154,"title":155,"category":100,"subcategory":105},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":157,"title":158,"category":92,"subcategory":93},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":160,"title":161,"category":92,"subcategory":93},"/support/dark-mode","Dark Mode",{"path":163,"title":164,"category":75,"subcategory":145},"/support/downloading-files","Downloading files",{"path":166,"title":167,"category":75,"subcategory":86},"/support/downloading-ml-connect","Downloading files with MediaLab Connect",{"path":169,"title":170,"category":109,"subcategory":171},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":173,"title":174,"category":100,"subcategory":175},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":177,"title":178,"category":100,"subcategory":128},"/support/editing-thumbnails","Editing thumbnails",{"path":180,"title":181,"category":100,"subcategory":175},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":183,"title":184,"category":100,"subcategory":105},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":186,"title":187,"category":100,"subcategory":175},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":189,"title":190,"category":109,"subcategory":191},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":193,"title":194,"category":100,"subcategory":105},"/support/file-catalyst-support","FileCatalyst support",{"path":196,"title":197,"category":75,"subcategory":198},"/support/find-login-page","Finding your MediaLab login page","login",{"path":200,"title":201,"category":75,"subcategory":198},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":203,"title":204,"category":92,"subcategory":205},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":207,"title":208,"category":109,"subcategory":209},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”","upload-processing",{"path":211,"title":212,"category":109,"subcategory":209},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":214,"title":215,"category":109,"subcategory":216},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":218,"title":219,"category":75,"subcategory":86},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":221,"title":222,"category":75,"subcategory":223},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":225,"title":226,"category":109,"subcategory":209},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":228,"title":229,"category":109,"subcategory":209},"/support/large-image-uploaded-without-preview","Large image uploaded without preview",{"path":231,"title":232,"category":75,"subcategory":145},"/support/loggin-in-as-user","Logging in as user",{"path":234,"title":235,"category":75,"subcategory":145},"/support/managing-notifications","Managing notifications",{"path":237,"title":238,"category":100,"subcategory":141},"/support/maximum-file-size","Maximum file size",{"path":240,"title":241,"category":100,"subcategory":175},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":82,"title":5,"category":75,"subcategory":86},{"path":244,"title":245,"category":109,"subcategory":110},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":247,"title":248,"category":75,"subcategory":86},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":250,"title":251,"category":109,"subcategory":110},"/support/ml-connect-integration-issues","ML Connect integration issues",{"path":253,"title":254,"category":75,"subcategory":86},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":256,"title":257,"category":75,"subcategory":258},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":260,"title":261,"category":92,"subcategory":262},"/support/object-storage-billing","Object storage billing","billing",{"path":264,"title":265,"category":75,"subcategory":266},"/support/organizing-files-and-folders","Organizing files and folders","getting-started",{"path":268,"title":269,"category":100,"subcategory":105},"/support/pull-add-on","Pull add-on",{"path":271,"title":272,"category":100,"subcategory":105},"/support/push-add-on","Push add-on",{"path":274,"title":275,"category":109,"subcategory":276},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":278,"title":279,"category":100,"subcategory":280},"/support/recreate-feature","Recreate feature","downloading",{"path":282,"title":283,"category":100,"subcategory":105},"/support/remote-destinations","Cloud connections",{"path":285,"title":286,"category":92,"subcategory":287},"/support/reporting-a-security-issue","Reporting a security issue","security",{"path":289,"title":290,"category":109,"subcategory":276},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":292,"title":293,"category":100,"subcategory":175},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":295,"title":296,"category":100,"subcategory":175},"/support/restricting-download-access","Restricting download access",{"path":298,"title":299,"category":100,"subcategory":175},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":301,"title":302,"category":100,"subcategory":121},"/support/reviewing-approving","Review & Approve",{"path":304,"title":305,"category":100,"subcategory":175},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":307,"title":308,"category":100,"subcategory":175},"/support/rss-feed-support","RSS feed support",{"path":310,"title":311,"category":100,"subcategory":141},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":313,"title":314,"category":100,"subcategory":105},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":316,"title":317,"category":92,"subcategory":114},"/support/shared-accounts","Shared accounts",{"path":319,"title":320,"category":100,"subcategory":175},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":322,"title":323,"category":100,"subcategory":175},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":325,"title":326,"category":75,"subcategory":145},"/support/sharing-files-links","Sharing files and links",{"path":328,"title":329,"category":100,"subcategory":175},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":331,"title":332,"category":75,"subcategory":266},"/support/sharing-media","Sharing your media",{"path":334,"title":335,"category":75,"subcategory":198},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":337,"title":338,"category":100,"subcategory":280},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":340,"title":341,"category":100,"subcategory":141},"/support/supported-file-types","Supported file types",{"path":343,"title":344,"category":100,"subcategory":280},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":346,"title":347,"category":109,"subcategory":209},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":349,"title":350,"category":109,"subcategory":110},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":352,"title":353,"category":109,"subcategory":276},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":355,"title":356,"category":75,"subcategory":266},"/support/upload-first-file","Uploading your first file",{"path":358,"title":359,"category":109,"subcategory":209},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":361,"title":362,"category":100,"subcategory":141},"/support/upload-times-for-videos","Upload times for videos",{"path":364,"title":365,"category":100,"subcategory":141},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":367,"title":368,"category":75,"subcategory":145},"/support/uploading-files","Uploading files",{"path":370,"title":371,"category":100,"subcategory":141},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":373,"title":374,"category":92,"subcategory":205},"/support/user-access-to-folders","User access to folders",{"path":376,"title":377,"category":92,"subcategory":205},"/support/user-flags","User flags",{"path":379,"title":380,"category":92,"subcategory":205},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":382,"title":383,"category":92,"subcategory":205},"/support/user-roles","User roles",{"path":385,"title":386,"category":100,"subcategory":141},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":388,"title":389,"category":100,"subcategory":128},"/support/using-the-context-menu","Using the context menu",{"path":391,"title":392,"category":100,"subcategory":105},"/support/video-embed-options","Video embed options",{"path":394,"title":395,"category":100,"subcategory":128},"/support/viewing-an-overview-of-incoming-files","Viewing an overview of incoming files",{"path":397,"title":398,"category":100,"subcategory":101},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":400,"title":401,"category":75,"subcategory":266},"/support/viewing-media","Viewing media in MediaLab",{"path":403,"title":404,"category":75,"subcategory":145},"/support/viewing-previewing-media","Viewing and previewing media",{"path":406,"title":407,"category":100,"subcategory":121},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":409,"title":410,"category":109,"subcategory":209},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":412,"title":413,"category":109,"subcategory":209},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":415,"title":416,"category":109,"subcategory":209},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":418,"title":419,"category":75,"subcategory":266},"/support/working-with-metadata","Working with metadata",[421,422,423,424,425,426,427,428,429,430,431,432,433,434,435,436,437,438,439,440,441,442,443,444,445,446,447,448,449,450,451,452,453,454,455,456,457,458,459,460,461,462,463,464,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,498,499,500,501,502,503,504,505,506,507,508,509,510,511,512,513,514,515,516,517,518,519,520,521,522],{"path":90,"title":91,"category":92,"subcategory":93},{"path":95,"title":96,"category":92,"subcategory":93},{"path":98,"title":99,"category":100,"subcategory":101},{"path":103,"title":104,"category":100,"subcategory":105},{"path":107,"title":108,"category":109,"subcategory":110},{"path":112,"title":113,"category":92,"subcategory":114},{"path":116,"title":117,"category":100,"subcategory":101},{"path":119,"title":120,"category":100,"subcategory":121},{"path":123,"title":124,"category":92,"subcategory":93},{"path":126,"title":127,"category":100,"subcategory":128},{"path":130,"title":131,"category":100,"subcategory":121},{"path":133,"title":134,"category":109,"subcategory":110},{"path":136,"title":137,"category":100,"subcategory":105},{"path":139,"title":140,"category":100,"subcategory":141},{"path":143,"title":144,"category":75,"subcategory":145},{"path":147,"title":148,"category":92,"subcategory":149},{"path":151,"title":152,"category":100,"subcategory":105},{"path":154,"title":155,"category":100,"subcategory":105},{"path":157,"title":158,"category":92,"subcategory":93},{"path":160,"title":161,"category":92,"subcategory":93},{"path":163,"title":164,"category":75,"subcategory":145},{"path":166,"title":167,"category":75,"subcategory":86},{"path":169,"title":170,"category":109,"subcategory":171},{"path":173,"title":174,"category":100,"subcategory":175},{"path":177,"title":178,"category":100,"subcategory":128},{"path":180,"title":181,"category":100,"subcategory":175},{"path":183,"title":184,"category":100,"subcategory":105},{"path":186,"title":187,"category":100,"subcategory":175},{"path":189,"title":190,"category":109,"subcategory":191},{"path":193,"title":194,"category":100,"subcategory":105},{"path":196,"title":197,"category":75,"subcategory":198},{"path":200,"title":201,"category":75,"subcategory":198},{"path":203,"title":204,"category":92,"subcategory":205},{"path":207,"title":208,"category":109,"subcategory":209},{"path":211,"title":212,"category":109,"subcategory":209},{"path":214,"title":215,"category":109,"subcategory":216},{"path":218,"title":219,"category":75,"subcategory":86},{"path":221,"title":222,"category":75,"subcategory":223},{"path":225,"title":226,"category":109,"subcategory":209},{"path":228,"title":229,"category":109,"subcategory":209},{"path":231,"title":232,"category":75,"subcategory":145},{"path":234,"title":235,"category":75,"subcategory":145},{"path":237,"title":238,"category":100,"subcategory":141},{"path":240,"title":241,"category":100,"subcategory":175},{"path":82,"title":5,"category":75,"subcategory":86},{"path":244,"title":245,"category":109,"subcategory":110},{"path":247,"title":248,"category":75,"subcategory":86},{"path":250,"title":251,"category":109,"subcategory":110},{"path":253,"title":254,"category":75,"subcategory":86},{"path":256,"title":257,"category":75,"subcategory":258},{"path":260,"title":261,"category":92,"subcategory":262},{"path":264,"title":265,"category":75,"subcategory":266},{"path":268,"title":269,"category":100,"subcategory":105},{"path":271,"title":272,"category":100,"subcategory":105},{"path":274,"title":275,"category":109,"subcategory":276},{"path":278,"title":279,"category":100,"subcategory":280},{"path":282,"title":283,"category":100,"subcategory":105},{"path":285,"title":286,"category":92,"subcategory":287},{"path":289,"title":290,"category":109,"subcategory":276},{"path":292,"title":293,"category":100,"subcategory":175},{"path":295,"title":296,"category":100,"subcategory":175},{"path":298,"title":299,"category":100,"subcategory":175},{"path":301,"title":302,"category":100,"subcategory":121},{"path":304,"title":305,"category":100,"subcategory":175},{"path":307,"title":308,"category":100,"subcategory":175},{"path":310,"title":311,"category":100,"subcategory":141},{"path":313,"title":314,"category":100,"subcategory":105},{"path":316,"title":317,"category":92,"subcategory":114},{"path":319,"title":320,"category":100,"subcategory":175},{"path":322,"title":323,"category":100,"subcategory":175},{"path":325,"title":326,"category":75,"subcategory":145},{"path":328,"title":329,"category":100,"subcategory":175},{"path":331,"title":332,"category":75,"subcategory":266},{"path":334,"title":335,"category":75,"subcategory":198},{"path":337,"title":338,"category":100,"subcategory":280},{"path":340,"title":341,"category":100,"subcategory":141},{"path":343,"title":344,"category":100,"subcategory":280},{"path":346,"title":347,"category":109,"subcategory":209},{"path":349,"title":350,"category":109,"subcategory":110},{"path":352,"title":353,"category":109,"subcategory":276},{"path":355,"title":356,"category":75,"subcategory":266},{"path":358,"title":359,"category":109,"subcategory":209},{"path":361,"title":362,"category":100,"subcategory":141},{"path":364,"title":365,"category":100,"subcategory":141},{"path":367,"title":368,"category":75,"subcategory":145},{"path":370,"title":371,"category":100,"subcategory":141},{"path":373,"title":374,"category":92,"subcategory":205},{"path":376,"title":377,"category":92,"subcategory":205},{"path":379,"title":380,"category":92,"subcategory":205},{"path":382,"title":383,"category":92,"subcategory":205},{"path":385,"title":386,"category":100,"subcategory":141},{"path":388,"title":389,"category":100,"subcategory":128},{"path":391,"title":392,"category":100,"subcategory":105},{"path":394,"title":395,"category":100,"subcategory":128},{"path":397,"title":398,"category":100,"subcategory":101},{"path":400,"title":401,"category":75,"subcategory":266},{"path":403,"title":404,"category":75,"subcategory":145},{"path":406,"title":407,"category":100,"subcategory":121},{"path":409,"title":410,"category":109,"subcategory":209},{"path":412,"title":413,"category":109,"subcategory":209},{"path":415,"title":416,"category":109,"subcategory":209},{"path":418,"title":419,"category":75,"subcategory":266},1777032274092]