[{"data":1,"prerenderedAt":539},["ShallowReactive",2],{"support-article-/support/viewing-media":3,"support-nav-articles":104,"support-search-articles":436},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":91,"date":92,"description":83,"extension":93,"featured":94,"image":83,"meta":95,"navigation":97,"path":98,"readTime":7,"seo":99,"sitemap":100,"stem":101,"subcategory":102,"tag":7,"__hash__":103},"content/support/viewing-media.md","Viewing media in MediaLab","MediaLab Team",null,{"type":9,"value":10,"toc":82},"minimark",[11,15,20,23,27,40,44,47,59,63,77],[12,13,14],"p",{},"MediaLab makes it easy to quickly preview and stream your media without having to download large source files. This ensures fast access and a smooth experience whether you are working on desktop or mobile.",[16,17,19],"h3",{"id":18},"how-previews-work","How Previews Work",[12,21,22],{},"When you upload a file, MediaLab automatically creates web-optimized preview versions for quick playback and viewing.\nThese previews are smaller than the original file, making them faster to load and easier to share.\nFor example, a high-resolution video might be transcoded into a lower-bitrate MP4 preview for streaming.",[16,24,26],{"id":25},"differences-between-source-files-and-previews","Differences Between Source Files and Previews",[28,29,30,34,37],"ul",{},[31,32,33],"li",{},"Source files are the original, full-quality versions of your media. They are preserved exactly as uploaded and are available for download if permissions allow.",[31,35,36],{},"Previews are optimized copies created for online playback and quick access. These are what you see when you stream a video or open an image in MediaLab.",[31,38,39],{},"Depending on your share settings, you can restrict access to source files while still allowing previews to be viewed.",[16,41,43],{"id":42},"streaming-on-desktop-and-mobile","Streaming on Desktop and Mobile",[12,45,46],{},"On desktop, previews can be streamed directly in your browser without additional software.\nOn mobile, previews are automatically optimized for playback in the MediaLab app or your mobile browser.\nWhen internet speed is limited, lower-resolution previews ensure smooth playback without buffering.",[12,48,49,53,54],{},[50,51,52],"strong",{},"Note:"," Administrators can change the default bitrate for previews in the settings. ",[55,56,58],"a",{"href":57},"/support/troubleshooting/playback/increasing-video-playback-quality-in-media-lab","See this article",[16,60,62],{"id":61},"best-practices","Best Practices",[28,64,65,68,71,74],{},[31,66,67],{},"Use previews for quick reviews and approvals to avoid sending large files unnecessarily.",[31,69,70],{},"Share previews when you want stakeholders to watch or review content, but restrict source downloads to protect your originals.",[31,72,73],{},"For mobile use, rely on the MediaLab app to get the smoothest experience and quick access to previews.",[31,75,76],{},"If you need to work with the highest-quality version of a file, always download the source file rather than relying on the preview.",[12,78,79,81],{},[50,80,52],{}," Previews are automatically generated and may not always reflect the exact quality of the source. For final use, distribution, or editing, the original source file should always be used.",{"title":83,"searchDepth":84,"depth":84,"links":85},"",2,[86,88,89,90],{"id":18,"depth":87,"text":19},3,{"id":25,"depth":87,"text":26},{"id":42,"depth":87,"text":43},{"id":61,"depth":87,"text":62},"onboarding","2025-11-04","md",false,{"socialmedia":96,"url":83},{},true,"/support/viewing-media",{"title":5,"description":83},{"loc":98},"support/viewing-media","getting-started","OSVfEOmEIHGTSla3Goc4wRaW0rWDOtT3K8VLsTzFxGY",[105,110,113,118,122,127,131,134,138,141,145,148,151,154,158,162,166,169,172,175,178,181,185,189,193,196,199,202,205,209,212,216,219,223,227,230,234,237,241,244,247,250,253,256,259,262,265,268,271,274,278,282,285,288,291,295,299,302,306,309,312,315,318,321,324,327,330,333,336,339,342,345,348,351,354,357,360,363,366,369,372,375,378,381,384,387,390,393,396,399,402,405,408,411,414,417,418,421,424,427,430,433],{"path":106,"title":107,"category":108,"subcategory":109},"/support/adding-a-personal-signature","Adding a personal signature","account","branding",{"path":111,"title":112,"category":108,"subcategory":109},"/support/adding-a-watermark","Adding a watermark",{"path":114,"title":115,"category":116,"subcategory":117},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","core","metadata",{"path":119,"title":120,"category":116,"subcategory":121},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":123,"title":124,"category":125,"subcategory":126},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues","troubleshooting","integration",{"path":128,"title":129,"category":108,"subcategory":130},"/support/automatic-login-for-users","Automatic login for users","user-management",{"path":132,"title":133,"category":116,"subcategory":117},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":135,"title":136,"category":116,"subcategory":137},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":139,"title":140,"category":108,"subcategory":109},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":142,"title":143,"category":116,"subcategory":144},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":146,"title":147,"category":116,"subcategory":137},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":149,"title":150,"category":125,"subcategory":126},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":152,"title":153,"category":116,"subcategory":121},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":155,"title":156,"category":116,"subcategory":157},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":159,"title":160,"category":91,"subcategory":161},"/support/comments-collaboration-tools","Comments and collaboration tools","user-guide",{"path":163,"title":164,"category":108,"subcategory":165},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":167,"title":168,"category":116,"subcategory":121},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":170,"title":171,"category":116,"subcategory":121},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":173,"title":174,"category":108,"subcategory":109},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":176,"title":177,"category":108,"subcategory":109},"/support/dark-mode","Dark Mode",{"path":179,"title":180,"category":91,"subcategory":161},"/support/downloading-files","Downloading files",{"path":182,"title":183,"category":91,"subcategory":184},"/support/downloading-ml-connect","Downloading files with MediaLab Connect","desktop-app",{"path":186,"title":187,"category":125,"subcategory":188},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":190,"title":191,"category":116,"subcategory":192},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":194,"title":195,"category":116,"subcategory":144},"/support/editing-thumbnails","Editing thumbnails",{"path":197,"title":198,"category":116,"subcategory":192},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":200,"title":201,"category":116,"subcategory":121},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":203,"title":204,"category":116,"subcategory":192},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":206,"title":207,"category":125,"subcategory":208},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":210,"title":211,"category":116,"subcategory":121},"/support/file-catalyst-support","FileCatalyst support",{"path":213,"title":214,"category":91,"subcategory":215},"/support/find-login-page","Finding your MediaLab login page","login",{"path":217,"title":218,"category":91,"subcategory":215},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":220,"title":221,"category":108,"subcategory":222},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":224,"title":225,"category":125,"subcategory":226},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”","upload-processing",{"path":228,"title":229,"category":125,"subcategory":226},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":231,"title":232,"category":125,"subcategory":233},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":235,"title":236,"category":91,"subcategory":184},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":238,"title":239,"category":91,"subcategory":240},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":242,"title":243,"category":125,"subcategory":226},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":245,"title":246,"category":125,"subcategory":226},"/support/large-image-uploaded-without-preview","Large image uploaded without preview",{"path":248,"title":249,"category":91,"subcategory":161},"/support/loggin-in-as-user","Logging in as user",{"path":251,"title":252,"category":91,"subcategory":161},"/support/managing-notifications","Managing notifications",{"path":254,"title":255,"category":116,"subcategory":157},"/support/maximum-file-size","Maximum file size",{"path":257,"title":258,"category":116,"subcategory":192},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":260,"title":261,"category":91,"subcategory":184},"/support/medialab-connect","MediaLab Connect",{"path":263,"title":264,"category":125,"subcategory":126},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":266,"title":267,"category":91,"subcategory":184},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":269,"title":270,"category":125,"subcategory":126},"/support/ml-connect-integration-issues","ML Connect integration issues",{"path":272,"title":273,"category":91,"subcategory":184},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":275,"title":276,"category":91,"subcategory":277},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":279,"title":280,"category":108,"subcategory":281},"/support/object-storage-billing","Object storage billing","billing",{"path":283,"title":284,"category":91,"subcategory":102},"/support/organizing-files-and-folders","Organizing files and folders",{"path":286,"title":287,"category":116,"subcategory":121},"/support/pull-add-on","Pull add-on",{"path":289,"title":290,"category":116,"subcategory":121},"/support/push-add-on","Push add-on",{"path":292,"title":293,"category":125,"subcategory":294},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":296,"title":297,"category":116,"subcategory":298},"/support/recreate-feature","Recreate feature","downloading",{"path":300,"title":301,"category":116,"subcategory":121},"/support/remote-destinations","Cloud connections",{"path":303,"title":304,"category":108,"subcategory":305},"/support/reporting-a-security-issue","Reporting a security issue","security",{"path":307,"title":308,"category":125,"subcategory":294},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":310,"title":311,"category":116,"subcategory":192},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":313,"title":314,"category":116,"subcategory":192},"/support/restricting-download-access","Restricting download access",{"path":316,"title":317,"category":116,"subcategory":192},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":319,"title":320,"category":116,"subcategory":137},"/support/reviewing-approving","Review & Approve",{"path":322,"title":323,"category":116,"subcategory":192},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":325,"title":326,"category":116,"subcategory":192},"/support/rss-feed-support","RSS feed support",{"path":328,"title":329,"category":116,"subcategory":157},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":331,"title":332,"category":116,"subcategory":121},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":334,"title":335,"category":108,"subcategory":130},"/support/shared-accounts","Shared accounts",{"path":337,"title":338,"category":116,"subcategory":192},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":340,"title":341,"category":116,"subcategory":192},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":343,"title":344,"category":91,"subcategory":161},"/support/sharing-files-links","Sharing files and links",{"path":346,"title":347,"category":116,"subcategory":192},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":349,"title":350,"category":91,"subcategory":102},"/support/sharing-media","Sharing your media",{"path":352,"title":353,"category":91,"subcategory":215},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":355,"title":356,"category":116,"subcategory":298},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":358,"title":359,"category":116,"subcategory":157},"/support/supported-file-types","Supported file types",{"path":361,"title":362,"category":116,"subcategory":298},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":364,"title":365,"category":125,"subcategory":226},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":367,"title":368,"category":125,"subcategory":126},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":370,"title":371,"category":125,"subcategory":294},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":373,"title":374,"category":91,"subcategory":102},"/support/upload-first-file","Uploading your first file",{"path":376,"title":377,"category":125,"subcategory":226},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":379,"title":380,"category":116,"subcategory":157},"/support/upload-times-for-videos","Upload times for videos",{"path":382,"title":383,"category":116,"subcategory":157},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":385,"title":386,"category":91,"subcategory":161},"/support/uploading-files","Uploading files",{"path":388,"title":389,"category":116,"subcategory":157},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":391,"title":392,"category":108,"subcategory":222},"/support/user-access-to-folders","User access to folders",{"path":394,"title":395,"category":108,"subcategory":222},"/support/user-flags","User flags",{"path":397,"title":398,"category":108,"subcategory":222},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":400,"title":401,"category":108,"subcategory":222},"/support/user-roles","User roles",{"path":403,"title":404,"category":116,"subcategory":157},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":406,"title":407,"category":116,"subcategory":144},"/support/using-the-context-menu","Using the context menu",{"path":409,"title":410,"category":116,"subcategory":121},"/support/video-embed-options","Video embed options",{"path":412,"title":413,"category":116,"subcategory":144},"/support/viewing-an-overview-of-incoming-files","Viewing an overview of incoming files",{"path":415,"title":416,"category":116,"subcategory":117},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":98,"title":5,"category":91,"subcategory":102},{"path":419,"title":420,"category":91,"subcategory":161},"/support/viewing-previewing-media","Viewing and previewing media",{"path":422,"title":423,"category":116,"subcategory":137},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":425,"title":426,"category":125,"subcategory":226},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":428,"title":429,"category":125,"subcategory":226},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":431,"title":432,"category":125,"subcategory":226},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":434,"title":435,"category":91,"subcategory":102},"/support/working-with-metadata","Working with metadata",[437,438,439,440,441,442,443,444,445,446,447,448,449,450,451,452,453,454,455,456,457,458,459,460,461,462,463,464,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,498,499,500,501,502,503,504,505,506,507,508,509,510,511,512,513,514,515,516,517,518,519,520,521,522,523,524,525,526,527,528,529,530,531,532,533,534,535,536,537,538],{"path":106,"title":107,"category":108,"subcategory":109},{"path":111,"title":112,"category":108,"subcategory":109},{"path":114,"title":115,"category":116,"subcategory":117},{"path":119,"title":120,"category":116,"subcategory":121},{"path":123,"title":124,"category":125,"subcategory":126},{"path":128,"title":129,"category":108,"subcategory":130},{"path":132,"title":133,"category":116,"subcategory":117},{"path":135,"title":136,"category":116,"subcategory":137},{"path":139,"title":140,"category":108,"subcategory":109},{"path":142,"title":143,"category":116,"subcategory":144},{"path":146,"title":147,"category":116,"subcategory":137},{"path":149,"title":150,"category":125,"subcategory":126},{"path":152,"title":153,"category":116,"subcategory":121},{"path":155,"title":156,"category":116,"subcategory":157},{"path":159,"title":160,"category":91,"subcategory":161},{"path":163,"title":164,"category":108,"subcategory":165},{"path":167,"title":168,"category":116,"subcategory":121},{"path":170,"title":171,"category":116,"subcategory":121},{"path":173,"title":174,"category":108,"subcategory":109},{"path":176,"title":177,"category":108,"subcategory":109},{"path":179,"title":180,"category":91,"subcategory":161},{"path":182,"title":183,"category":91,"subcategory":184},{"path":186,"title":187,"category":125,"subcategory":188},{"path":190,"title":191,"category":116,"subcategory":192},{"path":194,"title":195,"category":116,"subcategory":144},{"path":197,"title":198,"category":116,"subcategory":192},{"path":200,"title":201,"category":116,"subcategory":121},{"path":203,"title":204,"category":116,"subcategory":192},{"path":206,"title":207,"category":125,"subcategory":208},{"path":210,"title":211,"category":116,"subcategory":121},{"path":213,"title":214,"category":91,"subcategory":215},{"path":217,"title":218,"category":91,"subcategory":215},{"path":220,"title":221,"category":108,"subcategory":222},{"path":224,"title":225,"category":125,"subcategory":226},{"path":228,"title":229,"category":125,"subcategory":226},{"path":231,"title":232,"category":125,"subcategory":233},{"path":235,"title":236,"category":91,"subcategory":184},{"path":238,"title":239,"category":91,"subcategory":240},{"path":242,"title":243,"category":125,"subcategory":226},{"path":245,"title":246,"category":125,"subcategory":226},{"path":248,"title":249,"category":91,"subcategory":161},{"path":251,"title":252,"category":91,"subcategory":161},{"path":254,"title":255,"category":116,"subcategory":157},{"path":257,"title":258,"category":116,"subcategory":192},{"path":260,"title":261,"category":91,"subcategory":184},{"path":263,"title":264,"category":125,"subcategory":126},{"path":266,"title":267,"category":91,"subcategory":184},{"path":269,"title":270,"category":125,"subcategory":126},{"path":272,"title":273,"category":91,"subcategory":184},{"path":275,"title":276,"category":91,"subcategory":277},{"path":279,"title":280,"category":108,"subcategory":281},{"path":283,"title":284,"category":91,"subcategory":102},{"path":286,"title":287,"category":116,"subcategory":121},{"path":289,"title":290,"category":116,"subcategory":121},{"path":292,"title":293,"category":125,"subcategory":294},{"path":296,"title":297,"category":116,"subcategory":298},{"path":300,"title":301,"category":116,"subcategory":121},{"path":303,"title":304,"category":108,"subcategory":305},{"path":307,"title":308,"category":125,"subcategory":294},{"path":310,"title":311,"category":116,"subcategory":192},{"path":313,"title":314,"category":116,"subcategory":192},{"path":316,"title":317,"category":116,"subcategory":192},{"path":319,"title":320,"category":116,"subcategory":137},{"path":322,"title":323,"category":116,"subcategory":192},{"path":325,"title":326,"category":116,"subcategory":192},{"path":328,"title":329,"category":116,"subcategory":157},{"path":331,"title":332,"category":116,"subcategory":121},{"path":334,"title":335,"category":108,"subcategory":130},{"path":337,"title":338,"category":116,"subcategory":192},{"path":340,"title":341,"category":116,"subcategory":192},{"path":343,"title":344,"category":91,"subcategory":161},{"path":346,"title":347,"category":116,"subcategory":192},{"path":349,"title":350,"category":91,"subcategory":102},{"path":352,"title":353,"category":91,"subcategory":215},{"path":355,"title":356,"category":116,"subcategory":298},{"path":358,"title":359,"category":116,"subcategory":157},{"path":361,"title":362,"category":116,"subcategory":298},{"path":364,"title":365,"category":125,"subcategory":226},{"path":367,"title":368,"category":125,"subcategory":126},{"path":370,"title":371,"category":125,"subcategory":294},{"path":373,"title":374,"category":91,"subcategory":102},{"path":376,"title":377,"category":125,"subcategory":226},{"path":379,"title":380,"category":116,"subcategory":157},{"path":382,"title":383,"category":116,"subcategory":157},{"path":385,"title":386,"category":91,"subcategory":161},{"path":388,"title":389,"category":116,"subcategory":157},{"path":391,"title":392,"category":108,"subcategory":222},{"path":394,"title":395,"category":108,"subcategory":222},{"path":397,"title":398,"category":108,"subcategory":222},{"path":400,"title":401,"category":108,"subcategory":222},{"path":403,"title":404,"category":116,"subcategory":157},{"path":406,"title":407,"category":116,"subcategory":144},{"path":409,"title":410,"category":116,"subcategory":121},{"path":412,"title":413,"category":116,"subcategory":144},{"path":415,"title":416,"category":116,"subcategory":117},{"path":98,"title":5,"category":91,"subcategory":102},{"path":419,"title":420,"category":91,"subcategory":161},{"path":422,"title":423,"category":116,"subcategory":137},{"path":425,"title":426,"category":125,"subcategory":226},{"path":428,"title":429,"category":125,"subcategory":226},{"path":431,"title":432,"category":125,"subcategory":226},{"path":434,"title":435,"category":91,"subcategory":102},1777032275172]