[{"data":1,"prerenderedAt":473},["ShallowReactive",2],{"support-article-/support/large-image-uploaded-without-preview":3,"support-nav-articles":38,"support-search-articles":370},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":25,"date":26,"description":14,"extension":27,"featured":28,"image":7,"meta":29,"navigation":31,"path":32,"readTime":7,"seo":33,"sitemap":34,"stem":35,"subcategory":36,"tag":7,"__hash__":37},"content/support/large-image-uploaded-without-preview.md","Large image uploaded without preview","MediaLab Team",null,{"type":9,"value":10,"toc":21},"minimark",[11,15,18],[12,13,14],"p",{},"When uploading very large image files (e.g., a 100 MB+ TIFF), the preview may not appear immediately. Unlike regular images, these large files cannot have previews generated instantly and are instead queued for background processing.",[12,16,17],{},"Processing time can range from a few minutes to up to an hour, depending on server load and file size.",[12,19,20],{},"If a preview is still not available after one hour, please contact our service desk for assistance.",{"title":22,"searchDepth":23,"depth":23,"links":24},"",2,[],"troubleshooting","11-11-2025","md",false,{"socialmedia":30},{"title":5,"description":22,"image":22,"url":22},true,"/support/large-image-uploaded-without-preview",{"title":5,"description":14},{"loc":32},"support/large-image-uploaded-without-preview","upload-processing","WzAbUoQcsjC_qtTRT5EzqAC1odW508fU70x6gSoD_xo",[39,44,47,52,56,60,64,67,71,74,78,81,84,87,91,96,100,103,106,109,112,115,119,123,127,130,133,136,139,143,146,150,153,157,160,163,167,170,174,177,178,181,184,187,190,193,196,199,202,205,209,213,217,220,223,227,231,234,238,241,244,247,250,253,256,259,262,265,268,271,274,277,280,283,286,289,292,295,298,301,304,307,310,313,316,319,322,325,328,331,334,337,340,343,346,349,352,355,358,361,364,367],{"path":40,"title":41,"category":42,"subcategory":43},"/support/adding-a-personal-signature","Adding a personal signature","account","branding",{"path":45,"title":46,"category":42,"subcategory":43},"/support/adding-a-watermark","Adding a watermark",{"path":48,"title":49,"category":50,"subcategory":51},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","core","metadata",{"path":53,"title":54,"category":50,"subcategory":55},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":57,"title":58,"category":25,"subcategory":59},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues","integration",{"path":61,"title":62,"category":42,"subcategory":63},"/support/automatic-login-for-users","Automatic login for users","user-management",{"path":65,"title":66,"category":50,"subcategory":51},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":68,"title":69,"category":50,"subcategory":70},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":72,"title":73,"category":42,"subcategory":43},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":75,"title":76,"category":50,"subcategory":77},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":79,"title":80,"category":50,"subcategory":70},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":82,"title":83,"category":25,"subcategory":59},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":85,"title":86,"category":50,"subcategory":55},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":88,"title":89,"category":50,"subcategory":90},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":92,"title":93,"category":94,"subcategory":95},"/support/comments-collaboration-tools","Comments and collaboration tools","onboarding","user-guide",{"path":97,"title":98,"category":42,"subcategory":99},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":101,"title":102,"category":50,"subcategory":55},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":104,"title":105,"category":50,"subcategory":55},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":107,"title":108,"category":42,"subcategory":43},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":110,"title":111,"category":42,"subcategory":43},"/support/dark-mode","Dark Mode",{"path":113,"title":114,"category":94,"subcategory":95},"/support/downloading-files","Downloading files",{"path":116,"title":117,"category":94,"subcategory":118},"/support/downloading-ml-connect","Downloading files with MediaLab Connect","desktop-app",{"path":120,"title":121,"category":25,"subcategory":122},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":124,"title":125,"category":50,"subcategory":126},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":128,"title":129,"category":50,"subcategory":77},"/support/editing-thumbnails","Editing thumbnails",{"path":131,"title":132,"category":50,"subcategory":126},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":134,"title":135,"category":50,"subcategory":55},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":137,"title":138,"category":50,"subcategory":126},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":140,"title":141,"category":25,"subcategory":142},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":144,"title":145,"category":50,"subcategory":55},"/support/file-catalyst-support","FileCatalyst support",{"path":147,"title":148,"category":94,"subcategory":149},"/support/find-login-page","Finding your MediaLab login page","login",{"path":151,"title":152,"category":94,"subcategory":149},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":154,"title":155,"category":42,"subcategory":156},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":158,"title":159,"category":25,"subcategory":36},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”",{"path":161,"title":162,"category":25,"subcategory":36},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":164,"title":165,"category":25,"subcategory":166},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":168,"title":169,"category":94,"subcategory":118},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":171,"title":172,"category":94,"subcategory":173},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":175,"title":176,"category":25,"subcategory":36},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":32,"title":5,"category":25,"subcategory":36},{"path":179,"title":180,"category":94,"subcategory":95},"/support/loggin-in-as-user","Logging in as user",{"path":182,"title":183,"category":94,"subcategory":95},"/support/managing-notifications","Managing notifications",{"path":185,"title":186,"category":50,"subcategory":90},"/support/maximum-file-size","Maximum file size",{"path":188,"title":189,"category":50,"subcategory":126},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":191,"title":192,"category":94,"subcategory":118},"/support/medialab-connect","MediaLab Connect",{"path":194,"title":195,"category":25,"subcategory":59},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":197,"title":198,"category":94,"subcategory":118},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":200,"title":201,"category":25,"subcategory":59},"/support/ml-connect-integration-issues","ML Connect integration issues",{"path":203,"title":204,"category":94,"subcategory":118},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":206,"title":207,"category":94,"subcategory":208},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":210,"title":211,"category":42,"subcategory":212},"/support/object-storage-billing","Object storage billing","billing",{"path":214,"title":215,"category":94,"subcategory":216},"/support/organizing-files-and-folders","Organizing files and folders","getting-started",{"path":218,"title":219,"category":50,"subcategory":55},"/support/pull-add-on","Pull add-on",{"path":221,"title":222,"category":50,"subcategory":55},"/support/push-add-on","Push add-on",{"path":224,"title":225,"category":25,"subcategory":226},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":228,"title":229,"category":50,"subcategory":230},"/support/recreate-feature","Recreate feature","downloading",{"path":232,"title":233,"category":50,"subcategory":55},"/support/remote-destinations","Cloud connections",{"path":235,"title":236,"category":42,"subcategory":237},"/support/reporting-a-security-issue","Reporting a security issue","security",{"path":239,"title":240,"category":25,"subcategory":226},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":242,"title":243,"category":50,"subcategory":126},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":245,"title":246,"category":50,"subcategory":126},"/support/restricting-download-access","Restricting download access",{"path":248,"title":249,"category":50,"subcategory":126},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":251,"title":252,"category":50,"subcategory":70},"/support/reviewing-approving","Review & Approve",{"path":254,"title":255,"category":50,"subcategory":126},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":257,"title":258,"category":50,"subcategory":126},"/support/rss-feed-support","RSS feed support",{"path":260,"title":261,"category":50,"subcategory":90},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":263,"title":264,"category":50,"subcategory":55},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":266,"title":267,"category":42,"subcategory":63},"/support/shared-accounts","Shared accounts",{"path":269,"title":270,"category":50,"subcategory":126},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":272,"title":273,"category":50,"subcategory":126},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":275,"title":276,"category":94,"subcategory":95},"/support/sharing-files-links","Sharing files and links",{"path":278,"title":279,"category":50,"subcategory":126},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":281,"title":282,"category":94,"subcategory":216},"/support/sharing-media","Sharing your media",{"path":284,"title":285,"category":94,"subcategory":149},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":287,"title":288,"category":50,"subcategory":230},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":290,"title":291,"category":50,"subcategory":90},"/support/supported-file-types","Supported file types",{"path":293,"title":294,"category":50,"subcategory":230},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":296,"title":297,"category":25,"subcategory":36},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":299,"title":300,"category":25,"subcategory":59},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":302,"title":303,"category":25,"subcategory":226},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":305,"title":306,"category":94,"subcategory":216},"/support/upload-first-file","Uploading your first file",{"path":308,"title":309,"category":25,"subcategory":36},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":311,"title":312,"category":50,"subcategory":90},"/support/upload-times-for-videos","Upload times for videos",{"path":314,"title":315,"category":50,"subcategory":90},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":317,"title":318,"category":94,"subcategory":95},"/support/uploading-files","Uploading files",{"path":320,"title":321,"category":50,"subcategory":90},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":323,"title":324,"category":42,"subcategory":156},"/support/user-access-to-folders","User access to folders",{"path":326,"title":327,"category":42,"subcategory":156},"/support/user-flags","User flags",{"path":329,"title":330,"category":42,"subcategory":156},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":332,"title":333,"category":42,"subcategory":156},"/support/user-roles","User roles",{"path":335,"title":336,"category":50,"subcategory":90},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":338,"title":339,"category":50,"subcategory":77},"/support/using-the-context-menu","Using the context menu",{"path":341,"title":342,"category":50,"subcategory":55},"/support/video-embed-options","Video embed options",{"path":344,"title":345,"category":50,"subcategory":77},"/support/viewing-an-overview-of-incoming-files","Viewing an overview of incoming files",{"path":347,"title":348,"category":50,"subcategory":51},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":350,"title":351,"category":94,"subcategory":216},"/support/viewing-media","Viewing media in MediaLab",{"path":353,"title":354,"category":94,"subcategory":95},"/support/viewing-previewing-media","Viewing and previewing media",{"path":356,"title":357,"category":50,"subcategory":70},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":359,"title":360,"category":25,"subcategory":36},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":362,"title":363,"category":25,"subcategory":36},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":365,"title":366,"category":25,"subcategory":36},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":368,"title":369,"category":94,"subcategory":216},"/support/working-with-metadata","Working with metadata",[371,372,373,374,375,376,377,378,379,380,381,382,383,384,385,386,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416,417,418,419,420,421,422,423,424,425,426,427,428,429,430,431,432,433,434,435,436,437,438,439,440,441,442,443,444,445,446,447,448,449,450,451,452,453,454,455,456,457,458,459,460,461,462,463,464,465,466,467,468,469,470,471,472],{"path":40,"title":41,"category":42,"subcategory":43},{"path":45,"title":46,"category":42,"subcategory":43},{"path":48,"title":49,"category":50,"subcategory":51},{"path":53,"title":54,"category":50,"subcategory":55},{"path":57,"title":58,"category":25,"subcategory":59},{"path":61,"title":62,"category":42,"subcategory":63},{"path":65,"title":66,"category":50,"subcategory":51},{"path":68,"title":69,"category":50,"subcategory":70},{"path":72,"title":73,"category":42,"subcategory":43},{"path":75,"title":76,"category":50,"subcategory":77},{"path":79,"title":80,"category":50,"subcategory":70},{"path":82,"title":83,"category":25,"subcategory":59},{"path":85,"title":86,"category":50,"subcategory":55},{"path":88,"title":89,"category":50,"subcategory":90},{"path":92,"title":93,"category":94,"subcategory":95},{"path":97,"title":98,"category":42,"subcategory":99},{"path":101,"title":102,"category":50,"subcategory":55},{"path":104,"title":105,"category":50,"subcategory":55},{"path":107,"title":108,"category":42,"subcategory":43},{"path":110,"title":111,"category":42,"subcategory":43},{"path":113,"title":114,"category":94,"subcategory":95},{"path":116,"title":117,"category":94,"subcategory":118},{"path":120,"title":121,"category":25,"subcategory":122},{"path":124,"title":125,"category":50,"subcategory":126},{"path":128,"title":129,"category":50,"subcategory":77},{"path":131,"title":132,"category":50,"subcategory":126},{"path":134,"title":135,"category":50,"subcategory":55},{"path":137,"title":138,"category":50,"subcategory":126},{"path":140,"title":141,"category":25,"subcategory":142},{"path":144,"title":145,"category":50,"subcategory":55},{"path":147,"title":148,"category":94,"subcategory":149},{"path":151,"title":152,"category":94,"subcategory":149},{"path":154,"title":155,"category":42,"subcategory":156},{"path":158,"title":159,"category":25,"subcategory":36},{"path":161,"title":162,"category":25,"subcategory":36},{"path":164,"title":165,"category":25,"subcategory":166},{"path":168,"title":169,"category":94,"subcategory":118},{"path":171,"title":172,"category":94,"subcategory":173},{"path":175,"title":176,"category":25,"subcategory":36},{"path":32,"title":5,"category":25,"subcategory":36},{"path":179,"title":180,"category":94,"subcategory":95},{"path":182,"title":183,"category":94,"subcategory":95},{"path":185,"title":186,"category":50,"subcategory":90},{"path":188,"title":189,"category":50,"subcategory":126},{"path":191,"title":192,"category":94,"subcategory":118},{"path":194,"title":195,"category":25,"subcategory":59},{"path":197,"title":198,"category":94,"subcategory":118},{"path":200,"title":201,"category":25,"subcategory":59},{"path":203,"title":204,"category":94,"subcategory":118},{"path":206,"title":207,"category":94,"subcategory":208},{"path":210,"title":211,"category":42,"subcategory":212},{"path":214,"title":215,"category":94,"subcategory":216},{"path":218,"title":219,"category":50,"subcategory":55},{"path":221,"title":222,"category":50,"subcategory":55},{"path":224,"title":225,"category":25,"subcategory":226},{"path":228,"title":229,"category":50,"subcategory":230},{"path":232,"title":233,"category":50,"subcategory":55},{"path":235,"title":236,"category":42,"subcategory":237},{"path":239,"title":240,"category":25,"subcategory":226},{"path":242,"title":243,"category":50,"subcategory":126},{"path":245,"title":246,"category":50,"subcategory":126},{"path":248,"title":249,"category":50,"subcategory":126},{"path":251,"title":252,"category":50,"subcategory":70},{"path":254,"title":255,"category":50,"subcategory":126},{"path":257,"title":258,"category":50,"subcategory":126},{"path":260,"title":261,"category":50,"subcategory":90},{"path":263,"title":264,"category":50,"subcategory":55},{"path":266,"title":267,"category":42,"subcategory":63},{"path":269,"title":270,"category":50,"subcategory":126},{"path":272,"title":273,"category":50,"subcategory":126},{"path":275,"title":276,"category":94,"subcategory":95},{"path":278,"title":279,"category":50,"subcategory":126},{"path":281,"title":282,"category":94,"subcategory":216},{"path":284,"title":285,"category":94,"subcategory":149},{"path":287,"title":288,"category":50,"subcategory":230},{"path":290,"title":291,"category":50,"subcategory":90},{"path":293,"title":294,"category":50,"subcategory":230},{"path":296,"title":297,"category":25,"subcategory":36},{"path":299,"title":300,"category":25,"subcategory":59},{"path":302,"title":303,"category":25,"subcategory":226},{"path":305,"title":306,"category":94,"subcategory":216},{"path":308,"title":309,"category":25,"subcategory":36},{"path":311,"title":312,"category":50,"subcategory":90},{"path":314,"title":315,"category":50,"subcategory":90},{"path":317,"title":318,"category":94,"subcategory":95},{"path":320,"title":321,"category":50,"subcategory":90},{"path":323,"title":324,"category":42,"subcategory":156},{"path":326,"title":327,"category":42,"subcategory":156},{"path":329,"title":330,"category":42,"subcategory":156},{"path":332,"title":333,"category":42,"subcategory":156},{"path":335,"title":336,"category":50,"subcategory":90},{"path":338,"title":339,"category":50,"subcategory":77},{"path":341,"title":342,"category":50,"subcategory":55},{"path":344,"title":345,"category":50,"subcategory":77},{"path":347,"title":348,"category":50,"subcategory":51},{"path":350,"title":351,"category":94,"subcategory":216},{"path":353,"title":354,"category":94,"subcategory":95},{"path":356,"title":357,"category":50,"subcategory":70},{"path":359,"title":360,"category":25,"subcategory":36},{"path":362,"title":363,"category":25,"subcategory":36},{"path":365,"title":366,"category":25,"subcategory":36},{"path":368,"title":369,"category":94,"subcategory":216},1777032276040]