MediaLab automatically extracts technical metadata (e.g., EXIF, ID-3) and supports user-defined metadata templates. If metadata isn’t appearing correctly or workflows fail, the cause is often a missing configuration or mismatched setup in pull/push profiles.

EXIF Metadata Not Populating Fields

• MediaLab attempts to extract EXIF metadata from uploaded images.
• If fields are blank:
  • Confirm the file is detected as a supported media type.
  • Check whether the relevant metadata template field is mapped to EXIF values (e.g., ObjectName, Caption-Abstract).
  • Try re-uploading the file to trigger metadata extraction.

Metadata Templates Not Configured Properly

• Custom templates must be created for fields beyond title, description, and tags.
• If required fields are missing:
  • Navigate to Settings → Metadata templates and confirm the correct template is assigned.
  • Ensure dropdowns, dates, or timestamps are configured correctly.
  • Check whether fields are marked as required — otherwise uploads may complete without metadata.

Pull/Push Profiles Not Matching Format/Folder IDs

• Automated workflows rely on consistent file and format matching.
• If uploads via FTP/S3/UDP don’t attach correctly:
  • Verify Format only settings are applied correctly (e.g., Source vs. Broadcast MXF).
  • Confirm filename base matches (extensions ignored).
  • Check folder IDs or target paths — a mismatch will prevent files from attaching as expected.
• For regex-based filename matching, ensure the pattern is configured correctly or contact support to enable this feature.

Best Practices

• Use descriptive, consistent filenames to improve matching in automated workflows.
• Test pull/push profiles with small files before running large automated transfers.
• Regularly review metadata templates with your team to ensure fields align with current workflows.
• Keep a record of required fields to enforce completeness during upload.